How can we help you?
A letter you have questions about. An account you don’t recognize. A payment you need help with. Find a clear next step below, or talk with our team.
Find your topicA real person to help
1-877-921-6012Monday–Friday · 9 AM–5 PM Eastern
Have the reference from your letter available when you call, if you have one.
Send us a messageChoose the help you need
All your options, in one place.
Account information & documents
Have questions about a letter, the account listed, or the amount shown? Ask our team for more information or documentation.
Request account helpDispute an account or amount
If you believe the account or amount is incorrect, tell us what you believe is wrong. You can also use the contact details provided in your notice.
Tell us about a disputeFraud or identity theft
If you believe an account involves fraud or identity theft, contact our team. Ask how to provide any supporting documents securely.
Report an identity concernWrong number or contact preferences
Let us know if we have reached the wrong person or number, or if you want to discuss how we contact you.
Get help with contact detailsAttorney or bankruptcy information
Let our team know if you are represented by an attorney or have a bankruptcy matter. Ask how to provide the appropriate information.
Contact our teamPayments & settlement help
Review the Quick Pay instructions before making a payment. If an amount is unclear or you already have a scheduled payment, contact us first.
View payment instructionsTell us what you need
Use the message form for general questions or the concern form for a dispute, incorrect information, or another concern. Briefly describe the help you need.
Send a message
Questions about your account, documents, or a payment? Start here.
Submit a concern
Tell us about a dispute, identity concern, wrong number, or your experience with RRS.
Please do not send Social Security numbers, dates of birth, bank or card details, or copies of identity or legal documents through these forms. Call us for help providing documents securely.
Mailing address
Regional Recovery Services
1530 Military Rd
Kenmore, NY 14217
Learn more about debt collection
The Consumer Financial Protection Bureau has answers to common questions about debt collection and consumer rights.