A clearer
way forward.
Understand your account. See where things stand. Get the support you need to take your next step.
YOUR NEXT STEPYour account.
A clear path forward.
Sign in to our consumer portal to review your information and make a payment.
- Review account information
- View payment activity
- Make a payment securely
Know your balance
Review details in your account portal.
Make your next payment
Clear steps for an approved offer.
Get answers
A real person, ready to help.
Have a confirmed settlement offer?
If RRS has confirmed a settlement offer for your account, follow the payment amount, dates, and terms in that offer.
- 01
Sign in to the portal
Open the consumer portal and log in to the account listed in your confirmed offer.
- 02
Choose a one-time payment
Select “Make a one time payment” and enter the exact payment amount stated in your confirmed offer. For installments, use the amount due for that installment.
- 03
Review and keep your confirmation
Check the account, amount, and date before submitting. Keep any receipt or confirmation the portal provides. Contact us if you need a copy.
Already have a payment scheduled? Check your arrangement before submitting another payment. Questions about an offer? Ask our team.
Clear information.
A respectful conversation.
Regional Recovery Services works with consumers and creditors to help resolve outstanding accounts. You deserve clear information and a respectful conversation.
Understand
Find the details you need to understand your account.
Connect
Speak with a person when you have questions.
Move forward
Take the next step with clear information in front of you.
Let’s find some clarity.
Questions about your account or something that doesn’t look right? Our team can help you understand the information and your next steps.
Talk with our team
1-877-921-6012Monday–Friday, 9am–5pm Eastern
Email our team1530 Military Rd
Kenmore, NY 14217
Please do not include Social Security numbers or payment details in email.
A few common questions
Where can I see my account information?
Sign in to the consumer portal to review your account. Contact our team if you need an explanation of any amount.
What if I don’t recognize an account?
Contact our team to ask about the account or request more information. You can tell us if you believe the information is incorrect.
What if my settlement differs from the balance shown?
Follow the payment amount and terms in your confirmed offer. If you are unsure which amount to enter, contact us before submitting a payment.
How do I get a payment receipt?
Keep any receipt or confirmation shown in the portal. If you need a copy or have a question about a payment, contact our team.
Send us a message
For general questions or help getting started.
Tell us about a concern
Let us know if you have a concern about your account or your experience.